Prescription refill requests are processed during office hours Monday through Friday. Please plan ahead when requesting your refills so you do not run out of important medications. Whenever possible request a needed refill during an office visit with Dr. Shridharan or use the options below.
1. Telephone Refill Request
Call 972-618-3547 and leave your request on the voicemail for Medical Staff. Please allow 24 hrs for us to respond. For controlled medications, please allow seven days to process your request. When calling for Refills, please leave all important information (found on your prescription bottle) including:
- Say and spell your child’s first and last name
- Date of birth
- Name of medication
- Dosage and strength
- Pharmacy’s name and phone number
- Your return phone number
Also leave a brief description of how your child is doing on this medication, especially if it is a new medication, or if you have any concerns.
2. Mail Order Refill Requests
In addition to the information listed on this page, please leave pertinent insurance ID numbers and the name and fax number of your mail order pharmacy.
NOTE: Some refills such as controlled medications – ADD medicines (Adderall, Ritalin, Concerta, etc) must be refilled monthly. They cannot be called in to a pharmacy. These prescriptions MUST be signed by your child’s primary care provider and can be picked up or mailed to you within 1 week of your request (allow three to four additional days for mail). Your child will need to have a current “medication follow up” visit as directed by the doctor.